CLOUD APPLICATIONS ENGINEER

Cloud Applications Engineering Position Opening with your 2- and 4-year IT graduates

Req #: 131040
Department: UW-IT
Job Location: Seattle Campus
Posting Date: 04/18/2016
Closing Info: Open Until Filled
Salary: Salary is commensurate with experience and education.
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

If you would like to find out more about what it is like to work for UW-IT, as well as to get a feel for our culture and our people, visit us at our employment website.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW-IT has an outstanding full time opportunity for a Cloud Applications Engineer.

About the Position
As a member of UW-IT’s Academic and Collaborative Applications (ACA) unit, the CAE will serve as a support engineer for a wide range of Microsoft collaborative applications including, but not limited to: Exchange, SharePoint, Skype for Business, Yammer, Power BI, Sway, Microsoft Office across on premise, cloud and Office 365 platforms.  The CAE will also serve as a support engineer for Google Apps for Education as well as middleware that integrates both the Microsoft and Google applications with UW’s enterprise Subscription Services and Identity and Access Management Services.  The CAE will play a significant role in UW-IT’s efforts to offer and integrate the cloud computing platforms and services from Microsoft and Google.  These cloud services now serve more than 100,000 UW users, and are key to bringing new collaborative applications to enhance teaching, learning, research, and everyday work at UW.

The CAE’s responsibilities include:
• Administrative engineering duties that involve automating, maintaining, upgrading, enhancing, documenting, monitoring, and providing Tier 3 support for cloud application.
• Escalating and solving desktop support problems stemming from the interplay of Microsoft and Google cloud applications, a variety of Web browsers, and related desktop applications.
• Contributing to cutting-edge enterprise technology projects, coordinating and working with UW-IT colleagues and campus partners on projects involving Microsoft and Google technologies, and working with colleagues in ACA to integrate these cloud applications with other  CA services like the Canvas LMS or MyUW.
• Educating members of the UW community, other higher education institutions, and vendors about Microsoft and Google technologies.
About You
You are able and eager to:
• Implement and support Microsoft collaboration platforms with little guidance from the vendor.
• Solve technical problems creatively and collaboratively, working closely with Microsoft engineers, partners in industry, engineers at other higher education institutions, and engineers in UW-IT.
• Provide Tier 3 support for technologists across campus who are responsible for implementing the new platforms in their colleges, schools, or departments. Call on a deep knowledge of Windows Server, IIS, .NET, C#, PowerShell, SharePoint, Exchange, EOP, Skype for Business, Office 365, Microsoft Office, Microsoft Outlook, DNS, TCP/IP, Microsoft Active Directory, SQL and Microsoft SQL Reporting Service.
• Develop customized middleware, balancing the unique local needs of UW with the standard integration patterns supported by Microsoft and Google.
• Understand the distinct hardware and networking requirements of Exchange, SharePoint, Skype for Business, and other Microsoft products and design new enterprise hardware and networking configurations as needed.
• Keep current with software upgrades, understanding when they are mature enough to install in the UW environment without creating service disruptions.  Finally, the CAE may at times w
• Work with campus partners and clients to design and implement new service offerings when Microsoft releases substantial upgrades or new versions of the platforms.
• Help lead the move to the cloud-hosted Office365 version of Exchange, which will extend the calendaring and email service to upwards of 30,000 additional UW users, including key clients in UW Medicine.
• Play a key role in UW-IT’s ongoing partnership with Microsoft that aims to shape Microsoft services in ways that benefit higher education.

REQUIREMENTS:

  • Bachelor’s degree in Computer Science, Mathematics, or Informatics or related field
  • Three years’ experience managing Microsoft Exchange 2010 and above, including activities such as resource configuration, mailbox configuration, Outlook/OWA troubleshooting, email routing troubleshooting

    ADDITIONAL REQUIREMENTS:

  • Experience with Microsoft IIS, including activities such using applications, logging, authentication, deployment and certificate configuration and troubleshooting
  • Experience using Microsoft technologies such as C#, the .Net framework, and PowerShell to be able to automate administrative tasks and provide solutions for lower tiers of support
  • A working knowledge of network and desktop application troubleshooting
  • Demonstrated ability self-train on new products, protocols, standards and applications and the ability to communicate impacts and procedures to customers and support staff
  • Excellent customer service skills and experience
  • Excellent written and oral communications skills and demonstrated ability to work with minimal supervision, both independently and as part of a team

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    DESIRED:

  • Experience with Microsoft SharePoint 2010 and above, including but not limited to: Application, Site Collection, Site, List Library, Search, Metadata, and other SharePoint constructs; configuration and troubleshooting; configuring and troubleshooting via the various SharePoint Client Object Models
  • Experience with Python scripting and the Django framework.
  • Experience with Office 365
  • Experience with Google Apps for Education
  • Experience with MS SQL
  • Experience with JavaScript, especially with regards to SharePoint Client Object Model, REST and OData endpoints

Condition of Employment:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.

While the general working hours are within Monday through Friday, 8 a.m.-5 p.m., this individual must be willing to adjust hours to accommodate the needs of colleagues and partners. Events that will occur outside the normal work schedule include, but are not limited to impromptu staff meetings, client consultations, and system modifications. Likewise, this position has regular stringent deadlines revolving around the academic calendar which may require extended work hours.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your “My Jobs” page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.

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